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What is Fog?

1. Maintenance Tips
2. Repairs - Self repairs for Hand Held Units
3. Repairs - Factory Service and Warranty Service
4. Shipping

5. Product Warranty

 

Maintenance Tips

Here are some suggestions to keep your Fogmaster fogger in top operating condition:

  • Use the intake air filter supplied with the unit. It helps keep fog droplets and dirt out of the power head.
  • Clean or replace the filter when it gets dirty. Additional filters can be purchased from distributors or Fogmaster.
  • If the machine will be idle a week or more, drain the tank and fog water (or an appropriate solvent) a few minutes. Then remove the liquid source and run dry a minute or so to empty the internal lines.
  • If the screen on the liquid intake line should get clogged, brush it off or blow air backwards to clear it.
  • Our non-clogging nozzles rarely need maintenance; however, if your water contains excess calcium, lime deposits may build up over time. You can dissolve lime deposits by soaking the venturi assembly in vinegar overnight. You do not have to disassemble the fogger. Just put 3/4 gallon of vinegar in the tank and place the front housing nose down in the tank to emerse the nozzle elements.

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Self Repairs - Drum Mounted & Hand Held Units (except Fogmaster Jr.)

Many users can change motor brushes and perform other simple repairs in the field, referring to the operating manual and parts lists included with the product (and available for download from this site - see the product page for appropriate links). It also offers maintenance tips, FAQs, user notes, and so forth to help you. You can also email us for assistance. This is proving to be quite effective as it saves time and shipping costs. We may ask you for a few photos to help our diagnosis.

If it is necessary to open the power head (to replace tubing, change brushes or clean out a clogged valve), you can use the tank as a temporary work station. This greatly simplifies disassembly and reassembly. Here's how:

  • Unclamp the power head from the tank.
  • Remove the tank gasket from under the cover plate.
  • Loosen, but do not remove completely, the four cap head nuts around the front housing.
  • Slide the tank gasket over the rear housing, flat side first, up to the screw heads.
  • Clean and dry the tank.
  • Set the power head in the tank, front housing up.
  • Unscrew the four cap head nuts and lift off the front housing.

Now you can get to everything. Before removing the motor, note the orientation and order of its mounting rings and gaskets. Replace in the same order.

Users of the Fogmaster Jr. can replace a few external parts (tank, tank gasket, filter), but the motor and other internal parts in the housing cannot be repaired in the field. For internal repairs, return the unit to us.

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Factory Repairs, Warranty Service

If you don't want to do your own repairs, check with your local distributor. Some distributors keep a parts inventory and offer repair services. Also, check with one of the independent small appliance repair shops in your area. They may offer repair service for your machine.

You can also get repair services from Fogmaster (for Fogmaster products only). You will pay for the parts required, but not for labor. (However, we assess an additional charge if your unit contains chemicals, needs excessive clean-up or is packed in loose foam or packing "peanuts.")

When we receive your unit (see Shipping), we will assess its condition, estimate the cost to repair and telephone or email you for approval. You can authorize the repair, tell us to return it without repair, or tell us to discard it. Shipping expenses (both ways) are your responsibility. We accept payment by check, money order, American Express, MasterCard and Visa.

If your product qualifies for warranty coverage, there is no charge for parts or labor (except a possible cleaning charge). We will also pay for return shipping by economy service. (Shipping costs from you to us, however, are your responsibility.

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Shipping

Before sending a fogger to us, you must drain all liquid from the tank and the internal lines, and clean the outside of the unit well. Use plenty of padding in the box, but do not use loose packing such as confetti, packing peanuts which are difficult to remove. We will not accept delivery of any package that shows signs of chemical spillage.

Enclose your name, address and telephone number (and your fax number and e-mail address, if available) plus a brief description of the problem. See our Contact page to download a Repair Information form.

Put your name, address and telephone number on the shipping label as well.

Ship your carton, freight prepaid, to us (ship to address). We do not accept "collect" shipments; they will be returned to sender, and you will be responsible for the freght cost both ways.

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General Product Warranty

This section sets forth our general warranty policies. Since warranty terms may differ for some products, the warranty statement enclosed with the product is governing.

Fogmaster products are generally warranted for one year (five years for certain hand-held units).

The warranty covers factory defects (materials or workmanship) only. It does not cover incorrect voltage applied, motor brush replacement, chemical corrosion including loss or failure of seals or gaskets, or wear parts. It does not apply to accidental damage such as "fell off the truck", "was kicked by the cow", or "run over by bulldozer".

All Fogmaster products receive comprehensive in-line and finished product testing during manufacture, and have passed all quality tests before they are shipped. However, sometimes a hidden defect, such as a metallurgical failure in a motor component, does not show up until the unit has been in service for a short while (generally within the first 10-15 hours of use).

Such hidden defects are covered by the warranty. However, in most cases, we (or a designated qualified repair facility) must examine the unit to confirm the cause. Therefore, if any component of this unit fails and you think it may be covered by the warranty protection, do not return to place of purchase. Depending on your location, follow the instructions in the following paragraphs.

[NOTE: In most cases, if a product has been working successfully and then stops working, the cause is likely to be worn motor brushes. Motor brushes are a wear item. In most machines, they are field-replaceable. Motor brush wear is not covered by the warranty.]

If you are located in the United States, return the unit, freight prepaid, to The Fogmaster Corporation. If it qualities for warranty coverage, we will repair or replace it at our discretion, and pay the cost of freight to return it to you.

If you are outside the United States, do not ship the unit at this time. Before taking any action, send us an email with your contact information and a description of the problem or the symptoms. Attach photographs if you feel they would help us trouble-shoot the problem at a distance. If we need to see the unit, we will send you specific instructions.

The warranty is limited to the original purchaser only. The warranty is limited to the cost of the product only. There is no coverage for incidental or consequential damages arising from a breach of any express or implied warranty. No implied warranty, including merchantability or fitness for a particular purpose, extends beyond the warranty period.

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